the Approved Workshop scheme?
How do you know that your vehicle will be serviced by properly trained and
Approved Workshops are run by fully qualified caravan and
motorhome servicing professionals. There are around 400 mobile and fixed base workshops in the scheme across the UK.
Using an Approved Workshop gives you peace of mind that the technician working on your tourer or motorhome is qualified to the required
standards. They will normally guarantee all repairs for a minimum of six months and take all reasonable steps to protect the validity of any unexpired warranties.
Along with the requirements for technicians, each workshop
must also meet high standards of competency (the formal qualifications of the technician) and comply with an industry Code of Practice. This means that all Approved Workshops will:
- Display a detailed list of prices and labour
- Provide an estimate for any additional servicing
or repair work over £150
- Give a realistic estimated time for completion
- Use genuine spare parts where available
- Ensure all work is carried out using skill, care and
- Always provide you with a check list of work done
- Not start work without your express authority
- Contact you for authority to continue if additional
work is identified
- Notify you in
writing of faults which are not rectified, with an honest assessment of the urgency of the repairs required.
Top tip: Get your caravan/motorhome booked into your local workshop early, so you are ready for the touring
What happens if I am not satisfied with the service
Every workshop in the scheme has demonstrated a positive
approach to customer complaints and has in place a clear and simple customer complaints procedure. However, in the unlikely event of a more serious complaint that is not resolved in this way, the
Approved Workshop scheme operates an Informal Dispute
Resolution Service (AWSIDRS), which is free to the consumer, to help resolve disputes.
You have the reassurance that the Approved Workshop Scheme
is backed by the NCC, The
Caravan Club, The Camping and Caravanning Club and all major tourer and motorhome manufacturers.
Download the Approved Workshop Scheme
'Caravan and Motorhome Servicing' leaflet.